Refunds

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

No return policy
Exchange policy on regular price
No exchange or return policy on sale articles

Exchange policy within 10 days after receiving the order

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. AMA Shoen may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.

Last Updated:
10-10-2025

Thank you for shopping with NAJM ALSYED.
We want you to be completely satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, unwashed, and in original condition.

  • All original tags, labels, and packaging must be intact.

  • The return request must be made within [7/14/30 days] of receiving your order (choose your preferred timeframe).

Items not eligible for return:

  • Custom-made or personalized items

  • Sale or discounted items (optional—up to you)

  • Items damaged due to customer misuse

  • Accessories (optional—if applicable)

2. Return Process

To initiate a return:

  1. Contact us at [Insert Email/Phone] with your order number and reason for return.

  2. Our team will review your request and provide approval instructions.

  3. Ship the item back to the address we provide.

  4. Once we receive and inspect the item, we will notify you about the status of your refund or exchange.

Note: Returns without prior approval may not be accepted.

3. Refunds

  • Approved refunds will be issued to your original method of payment.

  • Please allow 5–10 business days for the refund to reflect in your account (varies by bank or payment provider).

  • Shipping fees are non-refundable, unless the return is due to an error on our part (wrong or damaged item).

4. Exchanges

We offer exchanges under the following conditions:

  • The item must meet all return eligibility requirements.

  • Exchanges are subject to stock availability.

  • If the requested item is out of stock, you may choose a different product or request a refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.

  • Provide photos or video evidence of the issue.

  • We will arrange a replacement or a full refund at no additional cost.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

  • We recommend using a trackable shipping service to avoid lost packages.

7. Non-Delivery or Lost Parcels

If your order is marked “delivered” by the courier but you did not receive it:

  • Please contact the courier first for clarification.

  • If unresolved, contact us and we will assist with an investigation.
    Refunds for lost parcels depend on courier claim outcomes.